Head of Operations

As the Head of Department/Operations, you will be responsible for end‑to‑end performance, governance, and strategic development of a highly technical back‑office operation. You will focus on resolving complex SAP‑related errors and exceptions. You will drive exceptional client outcomes, strong commercial performance, full regulatory compliance, and the development of a high‑performing, technically capable leadership team.

You will implement effective oversight of complex SAP data flows, automation, reconciliation, and quality control within high‑consequence processes. You will report directly to the Associate Director.

Location: Cape Town

Sigma Family

💚At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly, and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits - Accommodate by making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

🍕 Fuel Up & Connect - Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day!

💅 💪 Pamper Yourself - Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!

💖 Your Health Matters - We have a nurse on-site to assist with any female health-related queries, support when you need it most.

🤓 Your Vision, Our Mission, All Done Where You Work - We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family. 

What Your Day-to-Day Will Look Like:

💻You will build strong, long‑term client relationships by consistently delivering on commitments and understanding their goals. You serve as the senior operational contact, ensuring strong governance, transparent communication, and proactive issue resolution. You align operational delivery with contractual obligations and manage SLAs, reporting, and risk to protect service continuity.

You will focus on managing overall operational performance, leading capacity planning, workload allocation, and productivity optimization. You will drive continuous improvement to reduce processing time, improve quality, and eliminate rework. You will also oversee operational budgets and gross profit, working with Finance and Commercial teams to balance cost, efficiency, and revenue. You will collaborate across HR, IT, Finance, and Engineering to ensure operations support strategic objectives. You will use data, SQL, and advanced Excel to analyze performance, identify issues, and guide improvements, while staying hands‑on with detailed account‑level information.

You will work closely with Development, Engineering, and BI teams to identify and deliver automation that improves accuracy, efficiency, and scalability. You will translate operational needs into clear technical requirements and lead UAT, change control, and deployment activities. You will implement strong control frameworks—data validation, exception handling, reconciliations, and audit trails—to minimize errors. You will also apply SAP knowledge to improve processes, reporting, and data integrity.

You will provide clear, inclusive leadership to the Operations Manager and broader team, fostering a high‑performance culture aligned to the Always Improving Performance Framework. You coach and develop future leaders, ensuring strong succession planning.

You will focus on maintaining accountability for performance, quality, and compliance through accurate reporting. You manage attendance, performance, and disciplinary matters while supporting a positive and engaged work environment.

💡 You are an experienced operational leader with strong communication skills, enabling effective collaboration across teams and stakeholders to drive success. I am adept at problem‑solving and decision‑making, ensuring issues are identified and resolved quickly. By leveraging data and insight, you can make informed decisions and continuously improve processes and performance. You are an out-of-the-box thinker with a solid understanding of business objectives, and you can plan strategically and execute operationally through delivering results that aligns with Sigma’s values.

Requirements:

• You have a minimum 5 years’ management experience within a back‑office environment, minimum 2 years’ experience of SAP within a regulated sector/industry.
• You have a Matric (Grade 12) or equivalent qualification
• You have proven experience leading complex operational teams delivering against demanding SLAs and contractual commitments.
• You have strong commercial acumen, including ownership of budgets, productivity, and gross profit.
• You have advanced Excel capability and hands‑on SQL experience, with the ability to extract and analyse operational data to generate actionable insight.
• You have a strong understanding of SAP data models and the flow of master and transactional data across back‑office processes.
• You have experience interpreting complex datasets and working in partnership with BI teams to deliver accurate, meaningful dashboards and performance reporting.
• You can identify, prioritise, and deliver automation and process improvement initiatives supported by clear business cases.
• You can translate business and operational requirements into technical designs and automation workflows.
• You have strong communication skills, with the ability to influence senior stakeholders or clients and explain complex technical concepts clearly.

Simple and Straight Forward Recruitment

📩We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!