Performance Analyst Team Manager

As a Performance Analyst Team Manager, you will support the delivery of high-quality insights for both internal and external clients, ensuring excellence in stakeholder management, requirements gathering, and Power BI reporting. You play a key part in the development of the Performance Analyst, and lead continuous improvement across campaigns, using data and reporting to identify opportunities, streamline processes, and partner with Operations to consistently deliver the best possible service.  You will report directly into the Head of Performance Analytics.

Sigma Family

💚At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly, and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits - Accommodate by making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

🍕 Fuel Up & Connect - Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day!

💅 💪 Pamper Yourself - Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!

💖 Your Health Matters - We have a nurse on-site to assist with any female health-related queries, support when you need it most.

🤓 Your Vision, Our Mission, All Done Where You Work - We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are  

What Your Day-to-Day Will Look Like:

📚 You will work closely with the business to transform company data into meaningful insights that span the entire customer journey. By consulting with stakeholders, you will identify trends, highlight potential issues, and recommend improvements that drive efficiency and service excellence. You will lead and support your team through regular one to ones, monitoring performance and job satisfaction while developing their skills in Power BI and stakeholder management. Using tools such as Power BI, Excel, and PowerPoint, you will design and deliver dashboards and reports that make complex data clear and actionable. Confident in presenting to senior management, you will ensure insights are communicated effectively in both one to ones and group settings. Through your leadership, you will foster continuous improvement, strengthen team capability, and enable the business to consistently deliver outstanding outcomes for its customers.

What Amazing people will bring to the role:

💡You are a reliable and self-motivated professional with a natural ability to stay ahead of trends and a strong service orientation. You thrive under pressure with a positive, can-do attitude, and take a methodical approach to meeting deadlines while managing competing priorities. You are highly organised and resourceful and demonstrate sound decision making in fast paced environments and remain resilient to change. You communicate effectively with stakeholders at all levels, and use initiative and judgment to drive outcomes, and pride yourself on being a dependable team player who takes responsibility and delivers work to the highest standards.

Requirements:

• You have 2 years’ experience as a Performance Analyst or Data Analyst in a Leadership capacity
• You are proficient in Power BI with the ability to build and maintain dashboards and reports.
• You have Effective communication skills (verbal, written and presentation)
• You are competent in the use of Microsoft Office
• You have experience with presenting to Senior Management
• You have experience running workshops and working with business stakeholders to devise appropriate reporting and dashboard formats
• You have experience working closely with key operational stakeholders to understand the wider business objectives and how quality data solutions can make a positive impact
• You have been in a managerial position before

Simple and Straight Forward Recruitment.

📩We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!