People Partner - Centralised Services

As a Centralised Services People Partner, you will act as a strategic partner to the Operational teams and wider business. You will lead on and or contribute to the development and implementation of key strategic, Operational and business improvement projects. You proactively partner with key stakeholders and develop initiatives and activities positively contribute to colleague experience and improve key business metrics. You will have a keen eye for detail and will analyse key people data and include this to support all proposals. You will be accountable for leading the Centralised Services Team, ensuring governance, compliance and data integrity at the core of the function, prioritizing service and ensuring positive user experiences. You will report directly to the People Manager.

 📍Location: Cape Town

 Sigma Family

💚At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like:

💻You will partner closely with the Head of People, People Manager, and People Systems Architect to deliver local People strategies and projects aligned with departmental KPIs and company objectives. Leading and motivating the Centralised Services Team, you will oversee HR administration, systems, and data management, creating a high-performing, customer-focused, and data-driven centre of excellence. You will foster a culture of accountability, innovation, and continuous improvement, ensuring service and system enhancements are implemented. Key responsibilities include managing People Systems (HRIS, ATS, benefits platforms), ensuring data accuracy, hierarchy integrity, and compliance, as well as overseeing Freshservice operations to meet SLAs and drive process efficiency. You will compile insightful People reports, monitor data trends, and provide timely MI and analytics to inform decision-making, while driving engagement and adoption of People Systems through training, communication, and storytelling.

In addition, you will lead continuous improvement initiatives across the Group People function, standardising processes, policies, and systems to enhance efficiency and user experience. You will contribute to data governance frameworks, ensure compliance with audits and statutory reporting, and act as HRIS and Performance Management Champion. Supporting UK and SA change programmes, you will lead consultations on TUPE, redundancy, redeployment, and other change activities, ensuring governance and a people-focused approach. You will provide expert advice on employment legislation, employee relations, and organisational development, diagnosing root causes of workplace issues and shaping solutions with stakeholders.

Further responsibilities include supporting line management development programmes, business improvement projects, and employee forums, while partnering with payroll to resolve system-related queries. Throughout, you will manage your workload with compassion, tact, and diplomacy, knowing when to escalate issues and representing the company at external dispute resolution hearings when required.

What Amazing people will bring to the role:

💡You are a confident team player who strives to deliver an exceptional service to all stakeholders. You display leadership skills and have the required experience or qualification in my field and apply your knowledge and skills with a pragmatic approach, always considering both people and commercial impacts. You challenge the status quo, and You are always looking for opportunities to add value, create efficiencies and positively improve business KPI’s.

Requirements:

• You have a minimum of 3 years HR experience in the BPO industry in either UK or SA covering the complete employee lifecycle.
• You have proven experience of business partnering in a fast-paced dynamic environment driving deliverables that have had a positive business impact.
• You have current and active exposure advising leaders on change projects/employee relations/industrial relations in either UK or SA.
• You have experience of using HR information systems.
• You have a minimum of 2 years leadership experience.
• You have experience of leading or supporting in TUPE/Redundancy UK processes or equivalent SA S197/S198 processes.
• You thrive under pressure in a change orientated environment.
• You have a tertiary level qualification in HR or a related field/ or have relevant experience.
• You have a solid and extensive understanding and application of local employment legislation, employee relations and industrial relations
• You have proven experience of leading on audits and driving data integrity in systems.
• You understand Employee Wellness and effective implementation of such initiatives.
• You have strong interpersonal skills and the ability to nurture strong working relationships with peers, stakeholders, and my team.
• You are accountable, analytical and driven.
• You are an out of the box thinker with a collaborative approach.

Simple and Straight Forward Recruitment.

📩We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!