Colleague Experience Specialist

As a Colleague Experience Specialist, you will be the spark behind Colleague Experience across Sigma Connected. Your mission is to make sure our colleagues feel connected, supported, and celebrated every single day. You’ll design and run an exciting calendar of activities that boost engagement, reduce attrition, and create memorable moments for our people. From fun events to meaningful initiatives, you’ll be the go-to person for all things engagement on the ground. You will report directly into the Colleague Experience Manager.

Sigma Family

💚 At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvellous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

📞As an ambassador for Sigma Connected, you will live our values daily and actively inspire others to do the same. You will play a key role in developing and delivering the colleague experience plan, with a strong understanding of our strategic goals for the year. Working collaboratively with stakeholders, you’ll drive the implementation of a people-first approach that enhances engagement across all levels of the organisation. You’ll welcome feedback, contribute fresh ideas, and help foster a culture built on transparency, fairness, and consistency. As a visible engagement champion, you’ll be accessible to colleagues, share best practices with our global team, and ensure a consistent and inclusive experience across regions.

In this role, you’ll act as a brand advocate internally and externally supporting communications, highlighting our initiatives, and always aligning your actions with our core values. You’ll use internal platforms, along with your design and social media skills, to maintain high standards of professionalism and inclusivity. With an understanding of our commercial model and project budgets, you’ll contribute effectively to strategic initiatives while staying cost-conscious. Whether working independently or with teams in the UK and South Africa, you’ll take part in communication and feedback sessions, lead engagement activities, and challenge the status quo where needed. Above all, you’ll bring our people vision to life—and support additional responsibilities as assigned by your line manager.

What Amazing people will bring to the role

💡 You are organized and know how to juggle your time like a pro, deadlines don’t scare you, because you always find a way to get things done. You love connecting with others, turning even tough situations into opportunities to build stronger relationships and make a real impact. You are confident and can whip up polished comms, handle data with ease, and keep engagement activities running. When it comes to design you are a Canva guru that can create eye-catching, professional content that really brings our content to life.

Requirements:

• You have 1-2 years proven expertise in colleague experience; internal communications or a similar people focus role.
• You have a minimum of 2 years’ experience in a BPO environment or a related industry.
• You have experience of using system related tools like word, excel, teams as well as design tools like Canva.
• You have an interest in social media and marketing as well as an affinity for people.
• You have a passion for people and understand our company’s vision to underpin the values in the decisions we make.
• You have strong interpersonal skills and the ability to nurture strong working relationships with peers and stakeholders
• You are an out of the box thinker with a collaborative approach.
• You are a collaborative team player, however, can deliver projects working in silo delivering to sometimes tight deadlines.

Simple and Straight Forward Recruitment.

📩 We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!