Governance Analyst - Risk, Audit & Compliance

As a Governance Analyst-Risk, Audit & Compliance, you will be responsible for being part of supporting compliance, audit readiness, and risk oversight. This role operates from South Africa; you will be aligning offshore delivery with UK regulatory expectations. You will support strategic objectives of the Governance Department by delivering data-driven assurance, operational compliance insight, and governance documentation. You will work closely with the Governance Associate and Head of Department to drive continuous improvement and effective oversight. 

Sigma Family

💚 At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

📞 You will analyze compliance data, trends, and metrics to support Monthly and Quarterly Business Review reporting, generating actionable insights to strengthen second-line oversight and promote proactive compliance practices. You will track e-learning completion, campaign-level compliance assurance, and risk indicators across operations. You will conduct and support ongoing compliance assurance activities across the first line. You will conduct independent data reviews, assurance reviews, and control testing to validate controls, provide assurance, and help identify risks early. You will contribute to risk assessments in collaboration with the Governance Associate and provide summary reports. You will prepare and maintain accurate audit documentation to support both internal and client audits. You will track audit actions, monitor resolution status, and ensure alignment with client expectations and internal controls.

You will assist in documenting governance assurance outcomes and maintaining evidence logs. You will maintain and update the Operations Incentive Register, including client-funded and operationally proposed incentives. You will assist with updates to governance frameworks and documentation to reflect changes in client requirements or business operations. You will provide strategic and administrative support to the Governance Associate and HOD on governance initiatives and reporting cycles.  to reflect changes in client requirements or business operations. You will provide strategic and administrative support to the Governance Associate and HOD on governance initiatives and reporting cycles. 

What Amazing people will bring to the role

💡 You are an analytical thinker with high attention to detail. You are structured, organized, and comfortable handling sensitive or confidential information. You are a proactive problem-solver and collaborative team player. You are adaptable in a fast-paced, cross-border service delivery environment. You have strong presentation skills and ability to translate complex data into clear insights. 

Requirements:

• You have a minimum of 1 to 2 years’ experience in governance, risk, audit, or compliance within a BPO, financial services, or regulated environment. 
• You have strong analytical skills, with the ability to interpret data and generate meaningful insights for reporting and governance assurance. 
• You are proficient in: 
• Microsoft Excel (data analysis, lookups, pivot tables) 
• Microsoft Word (formal documentation and formatting) 
• PowerPoint (professional presentation building) 
• Power BI (dashboards and data visualization) 
• SharePoint (document control and collaboration) 
• You understand UK compliance, GDPR, or client-specific regulatory frameworks is highly advantageous. 
• You have excellent verbal and written communication skills, particularly for presenting data to both operational and senior stakeholders. 

Simple and Straight Forward Recruitment.

📩 We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!