Head of Colleague Experience

You are responsible for the effective leadership and performance of the Colleague Experience team across UK & SA. You nurture a culture of high engagement and productivity within the team and encourage others to do the same. You partner with senior stakeholders across the business to influence high-impact colleague experience activity, with a view of increase colleague engagement levels which directly impact wider business metrics such as retention and attendance.

Sigma Family

💚 At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

📞 You have a deep understanding of BPO Operations and use this knowledge and experience to gain buy-in from stakeholders, influencing strategic activity within your area. You build and nurture exceptional internal relationships at a senior level, ensuring you're seen as a true business partner, constantly pushing boundaries to deliver in an ever-changing environment. Working closely with the HR Director and wider senior team, you help develop a highly effective Group departmental strategy, playing a leading role in shaping the Colleague Experience. You're accountable for driving and delivering strategies within your remit, ensuring clear success measures are in place, regularly reviewed, and adapted for high impact. You provide your direct reports with strategic direction and offer hands-on support and coaching to reach desired outcomes, always challenging the team to elevate performance. With a mindset of continuous learning, you stay updated on industry trends and use data and insights to refine the team’s focus areas while managing the Colleague Experience budget with support from the HR Director

Your influence extends across various people-focused initiatives, including driving employee satisfaction surveys, pulse checks, action planning, internal and external communications, and impactful recognition programs. You spearhead the DI&E program, “One Me, One Sigma,” ensuring it is both effective and evolving. You champion employee wellbeing, contribute meaningfully to CSR efforts impacting people, and develop the colleague-facing social and professional media strategy to strengthen internal and external brand identity. Your team supports the People & Talent teams through compelling communications, particularly in onboarding new clients. You work with external providers when needed, ensure insightful data is accessible and used for decision-making, and bring forward strategic proposals to enhance the Colleague Experience. Your relationship-building both internally and externally supports your department’s goals, and you maintain high engagement, performance, and development across your team through clearly defined objectives tied to departmental KPIs and company vision. You also undertake any other duties required by your line manager to contribute to the team’s overall success.

What Amazing people will bring to the role

💡 You are a confident team player who strives to deliver exceptional service to all stakeholders. You bring a strong sense of collaboration into every environment you’re part of, always aiming to build positive relationships and support collective goals. Your approach is grounded in both empathy and professionalism, ensuring that your contributions consistently reflect your commitment to excellence.

Incredibly creative in both your work and way of thinking, you apply your knowledge and skills with a pragmatic lens—always weighing both the people and commercial impacts of your decisions. You challenge the status quo with intention and are constantly seeking opportunities to add value, drive efficiencies, and positively impact key business KPIs.

Requirements:

• You have a minimum of 2 years’ experience in a Colleague Experience leadership role, or similar.
• You have a deep understanding of the BPO industry, and Operational leadership experience is highly advantageous.
• You are highly creative and have an eye for detail.
• You have a proven track record in developing and driving highly effective colleague experience strategies.
• You have experience using digital tools like Canvas (highly advantageous)
• You have a proven track record of building strong relationships with stakeholders that result in increased involvement in colleague experience activity.
• You have exceptional leadership skills and are able to find the perfect balance between management and leadership, supporting the culture protection within our team whilst driving continuous improvement.
• You can analyse various data sets to influence activity within the colleague experience department.
• You have an out-of-the-box thinker with a ‘one team’ mindset, encouraging collaboration across departments and across regions.

Simple and Straight Forward Recruitment.

📩 We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!