Head of Colleague Experience
We're on the lookout for a creative, people-first leader to head up our Colleague Experience team. You’ll shape and drive engagement strategies that boost retention, performance, and wellbeing - while making Sigma an even better place to work.
You’ll work closely with senior leaders to influence what colleague experience really means, guiding a passionate team and championing initiatives that matter - from onboarding to DE&I, recognition to wellbeing, and everything in between.
Sigma Family
💚 At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
What being a part of the Sigma Family means for you!
📈 Career development and opportunities to apply for internal promotions following your probationary period.
🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
What Your Day-to-Day Will Look Like
As Head of Colleague Experience, you’ll lead the strategy and team that shapes how our people feel, grow, and thrive at Sigma - across both the UK and South Africa. You’ll work hand-in-hand with the HR Director and senior leadership to design and deliver a people-first experience that boosts engagement, retention, and performance - ensuring our people strategy supports business outcomes.
You’ll bring BPO expertise and strong stakeholder influence to the table, turning insight into data-led action. Your day-to-day will span key initiatives - from onboarding and internal comms, to wellbeing, DI&E (through our “One Me, One Sigma” programme), and powerful recognition moments. You’ll own colleague engagement activity including surveys, pulse checks, and action planning, turning insight into meaningful change – all backed by data, budget accountability, and a creative, people-first mindset.
You’ll also shape our colleague-facing brand through internal media and social platforms, strengthening connection and belonging. Your team will support People and Talent teams with compelling messaging -especially during new client onboarding and cultural protection.
Data and insight will be at the heart of what you do. You’ll regularly review performance, refine focus areas, and propose bold new ideas to keep colleague experience evolving. You’ll manage the department’s budget smartly and efficiently, ensuring every spend supports purpose.
Above all, you’ll be a connector, coach, and change-maker - building strong relationships across functions and geographies while ensuring your team is aligned, engaged, and performing at their very best.
💡You are a natural-born leader, who is vibrant, energetic, and full of charisma and determined to make this role your own. You are a person who is passionate about delivering exceptional service to your stakeholders. You are forward-thinking and driven always to be your best. You thrive in driving engagement and cultivating great relationships with internal and external stakeholders. You are a confident leader who strives to achieve the best results possible from a people perspective. You embrace change you also deliver excellent customer service through various platforms. You have the willingness to learn and an ambition to shine!
Requirements:
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.
If you like the sound of being part of the Sigma Family, then don’t wait and get applying!
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