Change Manager

As a Change Manager you will be integral to the successful implementation of any business and client change. As well as being an organised, forward thinking, strategic manager, you will manage the implementation of change into any Sigma site and provide support to existing clients and operations in delivery of major change. You will lead on projects, support colleagues and provide solutions to challenges. You play a key role within the business; You are approachable, and you embrace change.

Sigma Family

💚 At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvellous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

📞 You are an ambassador for Sigma Connected, you live and breathe our values every day and inspire others to do the same. You will be accountable for the delivery of Client/Business Change across the business, by working with our clients, the Directors and Heads of Function through a hands-on approach to ensure we achieve their project goals. You are very well organised and manage completion of documentation for all change projects within the business using the project management framework. You build exceptionally strong relationships with stakeholders and clients and act as the POC for all things whilst working on the change project. You have a passion for continuous improvement through the implementation phase both internally and externally. You will ensure the aims and technical aspects of any change are fully understood and documented by being an active listener. You will support with Impact assessment completion through to the approve/reject stage. You will support the change requester with completion of the change control request. You will clearly identify success criteria for projects to ensure the end product is acceptable for the end user/client/purpose.

You will effectively manage all post change implementation reviews and outputs thereof. You enjoy liaising with clients and stakeholders to develop business cases to support change projects. You are confident at chairing meetings both internally and externally to engage all stakeholders, identify and resolve issues and manage progress of change. Problem solving is a passion and you Identify, assess and manage any risks associated to the change (including budget, resourcing and completion time) ensuring deviations are highlighted as and when necessary to the Head of Implementation & Change. You support the Head of Implementation & Change in collating a set of weekly highlight reports with progress and highlight actions and risks that need urgent attention to maintain progress of the change project. You will ensure projects are managed within the constraints identified within project initiation documentation or change request i.e. on time and within budget. You understand things don’t always go to plan, but you will work with stakeholders to get things back on track. Client satisfaction is key, and you are happy to attend events and activities with clients outside of my normal working hours, when required. You will support Operations with the early lifecycle of the change.

What Amazing people will bring to the role

💡 You are a confident, well organised team player who thrives to deliver an exceptional service to internal and external stakeholders. You work well within a team and have the discipline to self-manage. You are creative, patient and forward thinking, you never accept “good” as standard and will challenge the status quo. You are always looking for opportunities to add value, create efficiencies and positively improve business KPIs. You have the relevant experience or qualifications within Project/Change Management and apply my skills with a pragmatic approach.

Requirements:

• You have experience in Project/Change Management within a structured controlled environment such as PRINCE2 (Essential)

• Ideally, you are educated to degree level or equivalent

• You have a minimum 2 years’ experience within a call center/BPO environment (Desirable)

• You have good knowledge of the utilities, finance and insurance sectors

• You thrive under pressure and can prioritise my work well

• You demonstrate the ability to communicate with stakeholders at all levels

• You have strong relationship building skills and have demonstrated this within previous roles

• You have excellent time management, numeracy skills and attention to detail

Simple and Straight Forward Recruitment.

📩 We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!