Senior Training Manager

As a Senior Training Manager, you will act as the right-hand person to the Head of Operations Training, ensuring the smooth running of training operations and supporting Training Managers with expertise and guidance. You will solve complex training challenges, apply scalable learning solutions while ensuring compliance with UK regulatory requirements.

Sigma Family

💚 At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

📞 You will work closely with the Head of Operations Training, acting as their right-hand person and ensuring the smooth running of training operations. You are an experienced Operations Training professional, able to solve complex training challenges and apply scalable learning solutions across the business. You will engage with senior leaders, clients, and stakeholders, using my strong communication and interpersonal skills to influence and drive training strategies. You will support and collaborate with Training Managers, providing an additional layer of expertise and guidance when needed. You will work closely with the Training Projects Manager to successfully launch new clients and training solutions, ensuring seamless integration into the business. You will represent Operations Training at all levels, confidently presenting training updates and insights during MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews). You will collaborate with Quality Assurance and Insights teams to identify training gaps and develop effective learning solutions that address performance challenges.

You will manage and optimise training rooms and resources, ensuring training environments are fully equipped and operating efficiently. You will support the setup of Operations Training at new sites and locations across our South African portfolio, ensuring a consistent and high-quality training experience. You are adaptable and able to apply learning principles at scale, ensuring training solutions are effective across different teams and locations. You will step into line management responsibilities when required, providing leadership and support to teams when necessary. You play a key role in driving continuous improvement in training operations, ensuring learning remains aligned with business and client objectives.

What Amazing people will bring to the role

💡You will work closely with the Head of Operations Training, Training Managers, and key stakeholders to ensure training solutions are effective, scalable, and compliant with UK regulatory standards. You will use data and insights from Quality Assurance and Operations to identify training gaps and implement improvements. You will support new client deployments, optimise training resources, and ensure learning environments are well-managed.

By engaging with senior leaders and clients, you will align training strategies with business objectives and drive continuous improvement across all training operations. You have hands-on experience in supporting new client launches, working closely with Training Projects Managers to integrate learning solutions into the business. You have a strong ability to deliver MBRs, QBRs, and senior-level presentations, representing Operations Training at all levels. You are experienced in working with senior leaders, external clients, and cross-functional teams, influencing training strategies, and ensuring alignment with business goals.

Requirements:

• You have 3–5 Years of Training Management in a BPO contact centre environment.
• You have extensive experience leading training teams, managing learning programs, and driving performance improvements in a fast-paced, high-volume setting.
• You have proven ability to manage and deliver high-quality, scalable training solutions tailored to both business and client needs.
• You have a strong understanding of UK compliance, industry standards, and regulatory requirements, ensuring all training aligns with legal and industry obligations.
• You are skilled in identifying complex training challenges and implementing effective learning solutions at scale.
• You are experienced in collaborating with Quality Assurance and Insights teams to analyse training data, identify gaps, and drive continuous improvements.
• You are skilled in managing and optimising training rooms, learning spaces, and training resources to ensure efficiency and effectiveness.
• You are experienced in mentoring, coaching, and providing operational support to Training Managers and teams, stepping into line management responsibilities when required.
• You have a proven ability to set up and oversee training across multiple locations, ensuring consistency, compliance, and high standards.

Simple and Straight Forward Recruitment.

📩 We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.