What Your Day-to-Day will Look Like:

📞 You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding the expectations of the company. You’ll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are in the best placed position to support you. You will be working towards various Key Performance Indicators and have individual and team targets to aim for.

What Amazing People Will Bring to the Role:

🤩 You are an individual who is deeply passionate about delivering exceptional customer service. With a minimum of a Grade 12/Matric qualification and at least 12 months of collections experience within a BPO/UK contact center environment, you bring both expertise and dedication to your role. Your forward-thinking attitude and drive to excel are evident in your ability to identify customers who require financial support, ensuring that appropriate signposting is provided to achieve positive customer outcomes that align with client requirements. Your experience in an international customer service or financial contact center environment has equipped you with the skills to genuinely assist people with their issues, supported by your strong listening skills, effective communication, and empathy. You approach interactions with confidence, adeptly resolving customer queries and disputes. Your inquisitive nature and satisfaction in resolving issues demonstrate your commitment to problem-solving. Embracing change, you are comfortable working both independently and collaboratively within a team. As you work towards KPIs, you welcome feedback and maintain a positive mindset. Although full training and ongoing coaching are provided, your willingness to learn and ambition to excel are highly valued attributes. If you possess these qualities, you will thrive in this role and find great fulfillment in our dynamic environment.

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏖 15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🤑 R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

🩺 Discounted optional Medical Insurance.

🚌 Free and convenient transport options to make travelling a breeze.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.